Something is not working
The first thing to try for the problems people run into, in the order they usually come up.
Signing in
The code did not arrive. Check the spam folder, then ask for a new code. Signing in uses only your email address; there is no password to reset.
"You do not have a school yet." You signed in with an address that no school has invited. Ask your head for an invite link, or, if you are the head, create the school from that page. See Create your school.
The invite link says it has expired or been used. Links are single-use by default and valid for a set number of days. Ask the head to create a new one from Team.
Recording
I cannot find a child. Children are listed by class. If a child is new, the teacher or the head adds them from the class page, "Add students". If the child moved class, the head changes the class on the child's page under "Photo and profile".
The record screen does not show my class. Teachers see only the classes they are assigned to. The head assigns teachers from the class page.
I have no signal. Keep going. Anything you record is kept on your phone and sent the moment you are back online. See Recording with no signal.
I recorded the wrong act or the wrong child. Nothing is edited. Open the entry and use "Question this entry"; the review board corrects it with a new entry. See Questions and the review board.
The peaceful week
I cannot confirm Harmony week yet. Confirmation opens on the week's Friday, once most of the week has been lived. Last week's stays open for eight weeks.
The whole school has Harmony week off. The head can turn it on under Settings, School.
The way back and deductions
I cannot record a deduction. Only the head of the school can, and only after confirming on the form that the complaint was checked. Teachers and counselors raise it with the head.
The way back will not let me record the next step. The steps go in order: Talk, then Encourage (which needs a goal agreed with the child), then Correct (which confirms the family was told). The consequence step is optional. The restoration opens after Correct.
Families
The family cannot open their invitation. They must sign in with the same email address the invitation was sent to. If the counselor sent it to the wrong address, withdraw the link on the child's page and send a new one.
The family sees "the view is not open". Two things must be true: the head has turned on the family view under Settings, School, and consent is on file for that child, recorded on the child's page.
The classroom screen and certificates
The screen address got out. On the class page, "Replace it" makes a new address and the old one stops working at once.
A certificate code does not check. Codes are registered when the certificate is opened in the app. A certificate printed before October 2026 was not registered; open it again and print it again. If a recent code does not check, the paper was altered after it was issued.
Still stuck
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